Frequently Asked Questions
Here we provide you with the answers to some of the most common questions that we are asked. If the question you need answered isn’t covered then do not hesitate to contact us via email (info@watches-tourbillon.com) , where one of our sales team will be happy to help.
1) About MEMORIGIN
Who are MEMORIGIN?
MEMORIGIN is a Hong Kong company which only produces tourbillon watches with its own brand name.The development and application of the tourbillon technology by MEMORIGIN can be seen as a major leap of technological advances in the watch industry and a major victory for Hong Kong, China. .. See the ‘About Us’ page for more information. --------------------------------------------------------------------------------
Are you authorized dealers of the watches you sell? Yes, we are authorized dealers for every brand featured on our website, so you can buy safe in the knowledge that you will be getting an official and authentic product. --------------------------------------------------------------------------------
2) Our Watches
Are your watches new? Yes, all of our watches are brand new and direct from the manufacturer. --------------------------------------------------------------------------------
Are your watches genuine? Yes. We are authorized dealers for every brand we stock and all of our watches are supplied directly from the manufacturers. --------------------------------------------------------------------------------
Will the watch come in a box and with all the instruction booklets? Yes, all of our watches come supplied in the manufacturer’s own packaging and have all the relevant instruction booklets and guarantee certificates. Your watch will come just as if you had purchased it from the other retailed shops. --------------------------------------------------------------------------------
Do you get a guarantee with the watch? Yes, all of our watches come with the full manufacturer’s guarantee which is stamped by us to validate it. The length of the guarantee will be from one to three years depending upon the manufacturer. We recommend that you read the guarantee so that you are familiar with what it does and does not cover. --------------------------------------------------------------------------------
Why are your prices so low? Because we are an internet retailer we do not have the same overheads as shops and so are able to pass on these savings to you. --------------------------------------------------------------------------------
I don’t see the watch I want on your website, can you get it for me? Probably. If you cannot see the watch you are looking for on our website and it is one of the brands we stock, then please email to sales@watches-tourbillon.com and we will do our best to get that watch for you. --------------------------------------------------------------------------------
3) Ordering
How do I order?
You can order on the website by selecting which watch you want to buy, clicking on the ‘shopping basket’ icon and proceeding to the checkout. From there all you have to do is follow the onscreen instructions to complete your order. Alternatively, you can order via email. See the ‘buying online’ page for more information. --------------------------------------------------------------------------------
Is it safe to order online? Yes, all of our payments are handled via a secure server by PayPal, one of the world’s leading online payment providers, and all of the information you provide is encrypted so you can buy with full peace of mind. -------------------------------------------------------------------------------- How do I know my order has been successful? When you complete your order online you will receive an email confirming the details of your order. --------------------------------------------------------------------------------
Can I order by telephone? Yes. Just call us on (852) 3152 3656 between 10:00am and 5:00pm and one of our sales team will process your order for you. --------------------------------------------------------------------------------
I don’t have a credit card. Can I still order a watch? Yes, you can. We accept payments by cheque. Please make cheques payable to ‘Weber Holdings Limited’ and allow 5 working days from the time we pay in your cheque to dispatch. Just write us a note telling us what you would like to order and your contact details and we will do the rest. Remember there is no charge for postage. --------------------------------------------------------------------------------
We are a company, can we place a corporate order for watches? Yes. Please contact us on (852) 3152 3656 or email to sales@watches-tourbillon.com and we will do our best to help satisfy your requirements. --------------------------------------------------------------------------------
4) Shipping And Delivery
How will you send my order? Orders are sent by UPS.